My Account
How do I create an account?
Go to our website and click on the “Account” icon at the top right. Follow the prompts to create your account using your email address and a password of your choice.
How do I manage or change my personal information, password, and email?
Personal information (name, address): Log in to your account and go to “View Addresses” to update or delete addresses and names.
Password: On the login page, click the “Forgot Your Password?” link to reset your password via email.
Email address: To change your registered email address, please contact us at info@melissaanddoug.sbs or call +1 (248) 550-8128. Our customer care team will assist you.
How do I manage my credit cards or add a new credit card?
We do not store your full credit card information on our website. Payment is processed securely through our payment partners (Visa, MasterCard, PayPal) at checkout. If you wish to use a different card, simply select your preferred payment method during checkout and enter the new card details. No separate card management dashboard is available.
Ordering
What is the status of my order?
Log in to your account at melissaanddoug.sbs and go to “Order History.” You will see the current status (Processing, Shipped, Delivered, etc.). If you still have questions, contact us at info@melissaanddoug.sbs or call +1 (248) 550-8128.
Can I cancel or adjust my order?
We process orders quickly, usually within 1–2 business days.
Cancellation: If you contact us before your order has been processed for shipping, we will try to cancel it. Once the order has entered the shipping process (i.e., a tracking label has been generated), it cannot be cancelled. Please email info@melissaanddoug.sbs immediately after placing your order if you need to cancel.
Adjustments (change address, product): No changes can be made after the order is submitted. You may need to cancel (if still possible) and place a new order.
Why can’t I check out?
The most common reason is that one or more items in your cart are no longer in stock. Please go to your shopping cart, review each item, and remove any that show “out of stock” or are no longer available. After refreshing the cart page, you should be able to proceed to checkout.
Was my credit card charged twice?
When you place an order, your bank or PayPal may place a temporary authorization (hold) on the funds. This is not an actual charge. The funds are only captured when we process your order for shipment. If you see two completed charges, please contact us immediately. Authorizations usually disappear within 3–7 business days, but you may also check with your bank.
Why isn’t my promo code working?
Ensure the items in your cart qualify for the promotion (some products may be excluded).
Only one promo code can be used per order.
Check that the promo code has not expired.
If the code still does not work, please email us with the code and the items you are trying to purchase.
How do I know my order was placed?
After you complete checkout, you will see an order confirmation page with your order number. You will also receive a confirmation email within a few minutes. Please check your spam/junk folder if you do not see it. No confirmation email means the order might not have gone through.
Why does it say my address is out of range?
This usually happens for new or rural addresses that are not recognized by the shipping carrier’s system. Try these steps:
Put your street address on Line 1.
On Line 2, type “General Delivery” (without quotes).
If the issue persists, contact us and we will manually verify your address.
Why does the order say it’s “closed” but I have not received my shipment yet?
A “Closed” status simply means your order has been processed and handed over to the carrier. Once the carrier scans your package, you will receive a tracking link via email. Please allow up to 24 hours for tracking updates.
The tracking info says “Scheduled Pending” – what does this mean?
“Scheduled Pending” usually means your package has arrived at the local carrier station and is waiting to be loaded onto a delivery vehicle. It should change to “Out for Delivery” within 1–2 business days. If there is no movement after 3 days, please contact the carrier using the tracking number we provided, or reach out to us for assistance.
Does Melissa & Doug Enterprise take orders over the phone?
For your financial protection, we do not accept orders over the phone. All orders must be placed through our website at melissaanddoug.sbs. If you experience issues while checking out online, please contact us at info@melissaanddoug.sbs or call +1 (248) 550-8128, and we will help troubleshoot the problem.
Besides this website, where can I buy your products?
Currently, our products are sold exclusively through our own website at melissaanddoug.sbs. We do not distribute through third‑party retailers or marketplaces. If you see our products elsewhere, please verify the seller‘s authenticity.